As the world emerges from the pandemic, it’s now more important than ever before for law firms to reevaluate how they create value for clients. In this episode of the LMA Podcast SIG Share-Out series, GrowthPlay’s Debra Baker joins Amber Bollman (Barnes & Thornburg, LMA Client Value SIG co-chair), and Simone Hughes MBA, CM (Gowling WLG) to discuss client experience and what it looks like in a law firm environment.
- Visit the Podcast Episode Webpage
- Listen on your favorite podcast app: LMA Podcast, Episode 82, Elevating Client Experience in a Post-Pandemic World, October 5, 2021
