Creating trust with clients by being honest and authentic would seem to be an obvious essential. Yet to deepen trust in ways that cultivate strong loyalty requires intentionality and thoughtfulness that go beyond being honest, responsive, and capable. The 3E approach to client experience adds value by thinking through
It’s hard to believe we’re quickly approaching the mid-point of 2022. As clients reflect on their accomplishments from the first half of the year, they’re also prioritizing their to-dos to complete in the second half. Want to be part of the team that is called in to help? Don’t wait for a client to ask, have your POV (point of view) ready so they want to bring you in.
How well does your attorney coaching program stack up? Here are six pillars to self-assess whether your informal or formal business development coaching and training programs are working. In a piece for the May 2022 edition of LJN “Marketing the Law Firm” newsletter, Deb Baker outlines multiple ways to leverage business development coaching and training to achieve top line results.
Watch HOW TO SHOW UP FOR PEOPLE, an intimate conversation with our panelists about their personal journeys with mental health, and a discussion on how to break through the Awkward Zone, close the Empathy-Action Gap, and rehumanize work. (webinar recorded May 2 @ Noon CT)
Just like you would never wing it at a deposition, closing argument, or important negotiation, you shouldn’t wing it at business development. At GrowthPlay, we believe being prepared is a sign of honor and respect for others. Enter the Core 4 for Preparation rubric.
As we enter the third year of COVID-19, we are beginning a new phase: the shadow pandemic. In a piece for the March 2022 issue of ALA’s “Legal Management” magazine, Deb Knupp explores a solution.
In an interview with hosts of the National Law Review’s podcast “Legal News Reach,” Deb Knupp speaks candidly on mental health and well-being in the legal community.
Alycia Sutor joined the Diversity Ever After podcast for a conversation on overcoming tokenism.
Lawyers are increasingly attuned to the need for innovation but the pace of change is alarmingly slow. A new GrowthPlay study reveals three key findings to help the legal professional move the needle